A client was considering the question of whether to retain or fire one of his underperforming subordinates. With a great deal of frustration and anger he suddenly shouted, "FIRE." After composing himself, he thought it better to give the subordinate another chance. He decided to calmly talk to the subordinate about his lack of performance and poor behavior. I asked him to rethink his delivery. Even if a calm explanation could make the subordinate understand, an emotional message would get him moving.
From January 2005 Caravela Update
