Wandering Into Wisdom

This blog chronicles the knowledge, insight and wisdom I encounter every day as a leadership consultant, executive coach, educator, father, friend and citizen. This site is dedicated to my father, Louis (Jack) Laughlin, who passed on to me an appreciation for wisdom. A special thanks to my friend Isaac Cheifetz, a businessman and journalist, who helped me understand the value of blogs and encouraged me to write one.

Delusional Leadership*

In a study done by Bain & Company 80% of the CEO’s polled believed their brand provides a superior customer experience, but only 8% of their customers agreed. From a slideshow by Futurelab.

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