Wandering Into Wisdom

This blog chronicles the knowledge, insight and wisdom I encounter every day as a leadership consultant, executive coach, educator, father, friend and citizen. This site is dedicated to my father, Louis (Jack) Laughlin, who passed on to me an appreciation for wisdom. A special thanks to my friend Isaac Cheifetz, a businessman and journalist, who helped me understand the value of blogs and encouraged me to write one.

24 Hour Rule

An excerpt from Harvard Business Review.

“So we put a rule in place. It says: 'You have 24 hours to take a new and emerging issue, try to understand it and see if you can resolve it yourself. After that, you have to go public with it.' It's an escalation process. Because with a lot of these issues, we can solve them pretty quickly by applying the intellect we have in this company.”  Ford Motor Company

Link to Complete Blog Post at Harvard Business Review